Shipping questions

We aim to ship US orders within one business day. International orders may take slightly longer to process. 
 
Once your order is placed, our fulfillment partner will prepare and pack it, and then hand it off to the shipping carrier. As soon as the package is shipped, you'll receive an email with your tracking number. 
 
Delivery timeframe is dependent on the shipping method and carrier and could take 3-5 days within the US, China, and Hong Kong; 7-10 days to Japan, Singapore, and Taiwan; and 7-14 days or longer for other countries. For some regions, delivery might take up to 30 days or longer.
 
Please note that delivery timeframes are estimates only and may vary depending on factors outside of our control, such as weather conditions and shipping carrier delays.  
 
Customers can track their orders using the tracking information provided once their order has been shipped. 

Sure, we offer free worldwide shipping. 

Yes, depending on your location, you may be subject to additional import duties, taxes, or fees, which are not included in the final price. These charges are determined by your local customs authorities and are beyond our control. It is your responsibility to comply with the laws of your country and cover any additional costs that may arise upon delivery.