Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Shipping options and rates are dynamically calculated during checkout based on package weight, and destination. Please note that delivery timeframes are estimates only and may vary depending on factors outside of our control such as weather conditions and shipping carrier delays. Customers can track their orders using the tracking information provided once their order has been shipped.
SHIPPING EXPECTATIONS, PROCESSING AND HANDLING
We are still in the pre-order phase. Currently, gesture keyboards are being produced.
Once production is complete, gesture keyboards will be sent to our US warehouse as part of our logistics process, which is currently scheduled for early November. The shipment to the US is expected to take around one month. After the keyboards arrive at our warehouse, we will dispatch them to our customers worldwide.
Therefore, at this moment, based on how the production is going, we anticipate shipping to customers from our US warehouse around the beginning-middle of December, however, there might be future adjustments according to the production pipeline.
Once gesture keyboards are at our US warehouse, our fulfillment partner will pack and prepare them for shipment, after which the orders will be picked up by the shipping carrier.
Once the order is processed and handed off to the shipping carrier customer will get an email with the tracking number. Delivery timeframe is dependent on the selected shipping method and carrier and could take 7-14 days or longer (depending on how far away the customer’s location is from the US).
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Orders are shipped from our US warehouse, regardless of the destination.
Please note that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If the delivery is delayed because of production/shipping to the US warehouse delays, we will notify you by email. If the delivery is delayed after dispatching from the US warehouse, the courier service responsible for your delivery will let you know as soon as possible and will advise you of a revised estimated date for delivery.
WHAT HAPPENS IF MY ORDER IS LOST?
If a package becomes lost during transit or arrives damaged, please contact us immediately. All packages are insured, and in the event of a lost or damaged package, we will provide either a replacement shipment or a refund. To be eligible for this, you must reach out to us within 75 days of placing your order. In certain circumstances, a claim might need to be approved by our insurance partner before a lost order may be replaced or refunded, which might take several business days.
For the package to be considered lost, it has to meet the following requirements:
- For domestic shipments, a package is considered to be lost when 20 days have passed since the date of shipment without any tracking updates, or 14 days after the last tracking update if 20 days have passed since the date of shipment.
- For international shipments, a package is considered to be lost when 30 days have passed since the date of shipment without any tracking updates, or 14 days after the last tracking update if 30 days have passed since the date of shipment.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Refund Policy.